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Store Policy

HEBOX Online Store - Store Policy

Effective Date: January 1, 2024

Thank you for choosing HEBOX Online Store for your subscription box needs. Please take a moment to familiarize yourself with our store policies outlined below:

  1. Subscription Plan and Mystery Boxes:

    • HEBOX offers a Monthly Subscription plan where our team of professional stylists curates mystery boxes based on the information provided by clients during sign-up.

  2. Refunds:

    • We do not offer refunds, except in cases where packages are damaged during delivery or if items are the wrong size due to an error on our part.

  3. Exchanges:

    • Exchanges are only permitted in the event of sizing errors made by our team during the picking or packaging process. Please contact us through our "Contact Us" page on or via email at We will analyze the situation and act accordingly.

  4. Communication:

    • For any inquiries, concerns, or requests, please use our "Contact Us" page on or email us at Our customer support team is dedicated to addressing your needs promptly.

  5. Profile and Style Updates:

    • Users have the flexibility to update their profiles and style preferences at any time. Simply let us know about any changes through our "Contact Us" page or by emailing us at

  6. Package Delivery:

    • Mystery boxes are dispatched every two weeks.

    • Standard delivery is through USPS, with an estimated delivery time of 5 days.

  7. Items Selection:

    • Customers are not able to select specific items for their mystery boxes, as our professional stylists curate each box based on the information provided during sign-up.

By subscribing to HEBOX, you agree to abide by these store policies. We are committed to providing you with an exceptional shopping experience, and your satisfaction is our top priority. If you have any questions or concerns, please do not hesitate to reach out to us.

Thank you for choosing HEBOX Online Store!

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